Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Good customer service can go far in retaining customers and improving your product. With customers holding all the power when it comes to your success, the last thing you want to do is let a complaint ...

Especially in these times of intensive regulator oversite, Automotive Compliance Consultants president Terry Dortch insisted that how your buy-here, pay-here dealership responds to customer complaints ...

You cannot run a successful business without happy customers. It is easy for an unhappy client to bash your company online, where a few well-placed complaints might impact business and give you a bad ...

Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” This is especially true for consumer-facing brands in an age when customers rely on reviews and social ...

The Democratic commissioner called the move 'bonkers,' and fears it'll force consumers to pay $225 to get their complaints heard. The FCC maintains nothing has changed. UPDATE 7/12: In a last-minute ...

When someone uses social media to attack your business, your first urge, naturally, may be to sic lawyers on the critic, or otherwise try to intimidate the attacker into removing the complaint. Think ...