Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

If your company is a small business with big goals, you understand that competing with larger companies can be tough. You need to be clever, quick, and inventive to match their resources, staff, and ...

Is your marketing company overwhelmed by phone calls? Businesses of all sizes are finding relief with the help of interactive voice response (IVR) systems. By automating routine inquiries and routing ...

TARRYTOWN, N.Y., April 4, 2011 (GLOBE NEWSWIRE) -- Debt Resolve, Inc. (OTCBB:DRSV) (the "Company") announced that E-Complish LLC, a leader in the production and design of payment solutions for high ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

Have you ever found yourself screaming “agent” or “representative” into your phone out of sheer frustration with an automated system? You’re not alone. Our research shows that 76% of customers in the ...