GenAI offers manufacturers a competitive edge in delivering exceptional customer service—a point worth noting because today, customers demand both exceptional products and exceptional services.

DENVER , April 24, 2025 /PRNewswire/ -- Vertafore ®, the leader in modern insurance technology, has been honored with a 2025 Excellence in Customer Service Award by the Business Intelligence Group.

To no one’s surprise, we live in an economy and time when movie theaters, restaurants and pretty much most businesses in general are hurting, let alone the ultimate underdog, the little guy. So, with ...

Studies show that increasing customer retention rates by a mere 5% boosts profits by up to 95%, which highlights the importance of prioritizing customer service and delivering an exceptional, ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Delivering exceptional customer support in telecommunications has become a key differentiator for leading brands. Top-performing telco companies have not only achieved dominance by consistently ...

Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).