The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan Your Service, Our Responsibility, ...

Healthcare organizations need to offer greater convenience, choice, and cost transparency, as consumers increasingly demand personalized and patient-centered care, according to the 2019 Healthcare ...

As the consumerization of healthcare puts greater focus on the patient experience, patients will continue to demand frequent and convenient interactions with their healthcare provider. For this reason ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Clinicians need the right ...

What do you get the most compliments on? President and CEO Shawn Stuhaug said the awards speak for themselves – winning Best Customer Service in two categories tells the story. “We pay close attention ...

Health insurers stand at a crossroads as a new study showed consumer trust in them is critically low. What's driving this?

The Primary Health Care Corporation (PHCC) is celebrating customer service week under the slogan ‘Your Service, Our Responsibility’, until October 9. The initiative focuses ...