The new alliances bring the TSDs and the thousands of agents, technology consultants and VARs they work with into Front’s channel ecosystem. Customer service platform developer Front is expanding its ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the 1980s, Jan Carlzon was tasked with turning around ...

In any organization, the sales function faces several challenges, especially in a difficult macroeconomic environment, which provides headwinds. Within technology companies, those challenges are ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...