A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

Over the summer, SLO Partners ran a series of customer service workshops for recent high school graduates. It not only helps the graduates but also supports local businesses that need long-term ...

BECKLEY, WV (WVNS) – The West Virginia Hive announced it will host an event aimed at enhancing customer service among “front line businesses” in our area. The initiative is a two-day training event ...

A Blue Ribbon Awards Service Workshop, “The Customer Connection,” will be held Wednesday in Stateline. The workshop will be held by Tahoe Training Partners founder Laura Moriarty, who will discuss the ...

The Mississippi Development Authority's Entrepreneur Center will hold a customer service workshop from 5:30–7:30 p.m. April 21 and 22 at Stone Pony Pizza, 226 Delta Ave. in Clarksdale. The workshop, ...