Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

Some Midland health workers need "customer care training", senior leaders were told. The comment came as the board at Shrewsbury and Telford NHS Trust heard 112 complaints were made in June, alongside ...

The Ministry of Health and Social Welfare has completed the second phase of its Basic Customer Care Services Training for Nurses and Midwives, bringing renewed hope for improved patient care in ...