There are so many ways to improve customer engagement and many potential tactics out there. However, narrowing it down to the most effective ways to implement your engagement strategy can be tricky.

What’s the difference between a non-technology company building a customer-facing app and a tech company building and supporting a software-as-a-service (SaaS) product? One might suggest differences ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It is true that a great many industries and businesses have suffered tremendous hardship ...

West Carolina is investing in digital-first technologies to modernize the customer experience, according to GOCare.

All subscription-based business owners know that churn is unavoidable. Some customers will inevitably cancel subscriptions because of a poor product-market fit or simply because the product isn’t ...

SAN FRANCISCO--(BUSINESS WIRE)--Sigma, the first and only data analytics solution built natively for live query on cloud data, announced today it has been crowned a winner in The 2024 SaaS Awards ...

SAN DIEGO--(BUSINESS WIRE)--Kyriba (“the Company”), a global leader of cloud finance and IT solutions, today announced that the Company was placed in the highest scoring group of vendors serving the ...