Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. While I do my work (as a customer service consultant) in a wide ...

In the United States, the number of Americans who have chronic health conditions, such as heart disease and diabetes, has gone up. This is in part because the United States’ population is skewing ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

CINCINNATI, Dec. 17, 2024 /PRNewswire/ -- The Kroger Co. (NYSE:KR), America's Grocer, today announced its Forbes recognition as one of America's Best Employers for Tech Workers and for providing ...