Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Customer service is at the heart of the professional world. If you haven’t had a job where customer service is key, you’ll certainly run into one in the future. If your skills in serving others are ...

What is Walmart known for? Ask most people and they will say low prices and lots of choices. While you may not hear people complaining about their customer service, you probably won’t hear a lot of ...