It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

NWN, the leading provider of AI-powered technology solutions, today announced a collaboration with Plymouth Rock Assurance, a provider of home, auto, and umbrella insurance in the Northeast with more ...

American National Insurance Company, which was acquired by Brookfield Reinsurance last year, has been investing in new tech for its agents and policyholders. It's already an anchor partner of Plug and ...

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Jesse Zhang (left) and Ashwin Sreenivas (right) competed in science and math Olympiad competitions growing up. Now as cofounders of Decagon, the duo has raised $100 million to build AI agents that ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient engagement offerings with the introduction of NextGen® Navigator, a new ...