Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

CAMPBELL, Calif., September 02, 2025--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, has earned top honors across five categories ...

TAUNTON - Morton Hospital and Medical Center was recently selected as the recipient of the Beacon Hospice 2009 Excellence Award. The Hospital was nominated by Amy Ippolito-Kelly, Beacon Hospice ...

DETROIT--(BUSINESS WIRE)--Altimetrik, a leading digital business enablement company, today announced that Rajesh Ananth has been named the winner of the "Front-Line Pro of the Year" category in the ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...