Last month, two key legal developments in the area of independent contractor misclassification and compliance highlighted the risks posed to customer service companies that use an independent ...

After the initial blow from the COVID-19 pandemic did its damage to small businesses and international companies alike, many businesses have struggled to find workers at all, let alone reliable ones.

Spirit Airlines, often regarded as the “super-low-cost” carrier, definitely provides super worst services to its customers. There is even a Facebook page named “Spirit Airlines Sucks”, that invites ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...

How leading companies like Ulta Beauty and Liberty London are harnessing AI to enhance customer experience, from personalization to efficiency. Customer experience (CX) teams are implementing ...

And, finally, the ultimate worst company for customer service is Mediacom. It is another cable television and communications provider. Surprised? Probably not. It was, as well, evaluated in two ...