Simon Short’s appointment reflects market demand for embedded governance to accelerate customer success. COVINA, Calif., September 16, 2025--(BUSINESS WIRE)--xtype today announced that Simon Short, ...

For marketers interested in gathering more impactful, strategic input from customer executives, customer advisory boards are the proven way to go. While there are many mediums for collecting customer ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leading generative AI for customer support automation, today announced the appointment of Rob Markey to its Board of Directors. Markey brings with him ...

Businesspeople having a video conference in office. Business men and women having a web conference in office board room. No doubt, the legendary Steve Jobs had an innate ability to understand his ...

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Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

The Birmingham Water Works Board (BWWB) recently announced the launch of their new #BillBetter campaign. With #BillBetter BWWB is aiming to restore customer trust following the utility’s billing and ...

The Massachusetts Health Connector on Thursday took what its executive director described as a "significant step" toward improving its customer services, green-lighting an agreement for call center ...