Gen Z has proven themselves to be vocal customers, according to the Medallia survey. The survey revealed Gen Z is twice as ...

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...