As a proud Harvard Business School alum, I am partial to case studies as an instructive tool to understand dynamics in management, innovation, investment or attention. Each Friday, I’ll select a few ...

While there are many forms of innovation that a company can develop - such as product, process, network and customer experience innovation – business model innovation is one of the most powerful ...

If you’re leading your team through big changes, this episode is for you. In early 2015, Microsoft’s senior leaders were facing a set of difficult decisions. The firm had been struggling to innovate ...

While it might be an overused phrase — “no need to reinvent the wheel” — there is a lot to be learned from others who have tackled and found solutions to safety issues that many companies face. In ...

Javier Montoya, the 76-year-old CEO of Chile’s Monteverde Memorial Group (MMG), confronts a strategic inflection point for his burial park business. For decades MMG has prospered by offering burial ...

The Case of São Paulo, Brazil: Optimizing Wastewater treatment plants in the metropolitan area of Sao Paulo This case study focuses on the experience of São Paulo, Brazil and SABESP (Companhia de ...

New study finds that employees impressed by corporate speak may be least equipped to make effective decisions Ever sat in a meeting where someone declares that your company is “growth-hacking” and ...

Surveys abound. Enterprise technology corporations simply can’t help themselves when it comes to using the time-honored survey as a tool in the marketing communications arsenal. Positioned as a means ...