Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Utilization of intensive care resources due to better communication of end-of-life issues. This is an ASCO Meeting Abstract from the 2012 Quality Care Symposium. This abstract does not include a full ...

As industry moves from traditional telephony toward Internet provider telephony, Rochester Institute of Technology has partnered with MAC Source Communications, an Avaya Inc. Gold Business Partner, ...

Fremont, Calif. – Bustronic Corp.'s two-slot CompactPCI backplane with H.110 for computer telephony conforms to PICMG specifications. The 7U backplane accommodates 1U low-profile telephony system ...

LONDON — Electronic Data Systems Corp. is continuing to experience problems with a welfare case management and telephony system it developed for the U.K. government and, as a result, the Plano, Texas, ...