Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

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WASHINGTON (7News) — The 7News I-Team is taking a closer look at a plan for D.C.’s 911 Office of Unified Communications (OUC) to avoid a repeat of numerous outages this summer. In an exclusive ...

OFFICIALS. ONE MATTER, ALLEGHENY COUNTY EMERGENCY SERVICES WANTS TO CLARIFY IS THAT IT WAS NOT A 911 OUTAGE. SECONDLY, THEY SAY THAT THEIR ABILITY TO RESPOND TO EMERGENCIES WAS NEVER COMPROMISED BY ...

NASHVILLE, Tenn. (WSMV) - Two years ago, on the day of the Christmas bombing, AT&T phone lines went down impacting all calls to Nashville’s 911 center. It stopped person-to-person communication, but ...