Get the latest federal technology news delivered to your inbox. The Agriculture Department is launching a new IT system to manage civil rights discrimination complaints lodged against its programs and ...

If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

A DIGITAL platform has been launched to streamline, standardize, and strengthen the handling of public complaints against inefficient or corrupt practices in government service delivery. During Monday ...

JOHOR is close to completing its new integrated system aimed at improving the management of public complaints statewide. Johor housing and local government committee chairman Datuk Mohd Jafni Md ...

The web tool the Consumer Financial Protection Bureau uses to track consumer complaints about financial firms and their products should improve its identity management controls, according to the ...

JOHOR Baru City Council (MBJB) has been selected as the first local authority in the state for the MyAduan Johor pilot project, says mayor Datuk Mohd Haffiz Ahmad. He said the system, mooted by Johor ...

Dubai: The London-based Lloyds Register Quality Assurance Company (Lloyds) has recently given recognition to Dubai Customs for implementing the (ISO 10002) standards in managing customer complaints.

The Anti-red Tape Authority (Arta) on Wednesday launched their new artificial intelligence-powered electronic complaint management system (E-CMS) as part of its bid to make the filing and handling of ...

The Mercy Corps Ethics and Compliance Department (ECD) manages the intake and investigations (I&I) of allegations of violations of Mercy Corps’ Code of Conduct. The ECD desires a centralized system ...

As a financial services institution in Australia, the way Macquarie Bank handles complaints is regulated in a way that drastically differs from other retail services. "It's a regulated industry … and ...

THE Anti-Red Tape Authority (ARTA) on Monday said its Electronic Complaints Management System (E-CMS), a fully digitalized platform powered by artificial intelligence (AI), should be up and running ...