People need to feel valued and understood, and that's especially true with customers. According to the U.S. Small Business Administration, people are more likely to have a positive impression of ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

For a business to successfully function, it is important for the employees to possess interpersonal and customer service skills. These two skill areas are important parts of overall business ...

Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Dubai, UAE: Concorde by Mourouj Fujairah, a luxury accommodation in the heart of the city, recently organised two separate workshops on effective communication and handling guest complaints, to help ...

What executives want the most when they’re hiring new people is strong speaking skills, but they have a tough time finding candidates who are good at it, according to a survey released Tuesday. Good ...

After receiving a $1 million Google grant last year, Southern New Hampshire University (SNHU) set out to solve a problem: Find a way to assess soft skills in a credible and tangible way. Soft skills, ...