Those cloud computing service level agreements are getting better all the time and that's good news for enterprise customers. 3Tera, which offers cloud software and services, unveiled a 99.999 ...

Getting and enforcing a service level agreement is paramount when employing cloud services – that was the chief conclusion reached in a report out this week by the federal watchdogs at the Government ...

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

It’s one of the most important documents you sign when starting a cloud deployment with a public vendor: your service-level agreement (SLA). But a leading tech lawyer says customers can get burnt by ...

In cloud services, whether it is infrastructure as a service (IaaS), platform as a service (PaaS), or software as a service (SaaS), service availability is often a significant customer concern because ...

With the growing market for cloud computing services in India, organizations no longer concern themselves only with cloud service availability. They want to know how the vendor can help them provide ...

Google on Friday said that planned downtime, usually reserved for maintenance outages, will count against the 99.9 percent SLA for its Google Apps for Business and Google Apps for Education cloud ...

Editor’s note: Sharon Wagner is the founder and CEO of Cloudyn, a leading provider of cloud analytics and optimization tools for multi-cloud deployments. He is a leading expert and key patent holder ...

Where do you start in order to have a successful port of applications into a private/public cloud? Greg Machler provides tips on creating a Service Level Agreement from the collection of diagnostic ...