If you're investigating the cloud to enable communications for your back-office staff and frontline agents, you may be wondering if you can get by on a cloud PBX alone or if your needs call for ...

Should the cloud be your strategic direction for technology and systems? Companies of all sizes are asking this question. There are many compelling reasons to move contact center systems and ...

Springfield Clinic is a multi-specialty medical group serving central Illinois since 1939. With 650 providers across 90 locations, the organization requires a contact center that operates in optimal ...

The contact center infrastructure market is at the most significant inflection point in its 30-plus–year history. The cloud-based contact center infrastructure market is booming and showing no signs ...

The iconic video call software provider Zoom Video Communications Inc. has made good on its promise to enter the cloud contact center market with the launch of Zoom Contact Center today. Generally ...

You can delete contacts from iCloud by unsyncing your devices from the cloud, and then manually deleting several or all contacts on the iCloud website. To get synced contacts off of your phone, all ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

21 years after the debut of Microsoft Exchange, 14 years after iTools, and a decade after Google’s GMail with cloud contacts, you’d be forgiven for assuming that contact syncing is a solved problem — ...

Now, if you get a new device such as a new iPhone or Mac, you can just log back into your iCloud account and all of your contacts will remain in tact. And any changes to a contact you make on one ...

Are iCloud contacts not showing up or syncing in your Outlook app? As reported by some Outlook users, they can’t see their iCloud contacts on Outlook. In this post, we will learn why this issue occurs ...