There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

China has banned emotional AI relationships involving minors as regulators try to curb chatbot dependency and address the ...

Janet Lam is an AI solutions expert and the founder of Building Blocks Business Planning, helping businesses thrive through innovation. People no longer wait days for replies. They expect answers in ...

Bank of America's digital channels are boosting customer engagement and, in turn, client spend, executives said on Q2 2026 earnings call Tuesday. Active users of Erica, Bank of America's chatbot, grew ...

Chatbots powered by artificial intelligence are emerging as meaningful tools in remote patient monitoring and chronic disease management, with the potential to improve diagnostic accuracy, support ...

For the past two years, much of the public conversation around romantic AI companions has centered on AI girlfriends. That ...

Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...