Several years ago, a blue-chip tech company switched CEOs, and that leader quickly discovered that its salespeople were vying with each other for client business. Clients were called, and even nagged, ...

Don’t automate broken processes—follow these process improvement steps first to lay a strong groundwork for automation ...

Being a highly dynamic and fast-paced industry, ecommerce is subject to several changes. In fact, the changes in ecommerce are much more complex and quicker than in many other industries. Change ...

Benjamin Franklin famously said, “In this world nothing can be said to be certain, except death and taxes.” Franklin could have added a third certainty: change. Change comes whether we like it or not.

Change isn’t easy, and implementing new technology is particularly difficult. People tend to dislike change unless they perceive it as personally beneficial. Unfortunately, new technology is rarely ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our ...

Business transformation has traditionally been associated with large, drawn-out initiatives. After the Great Recession, they became smaller, faster, and more focused, yet change management was still ...

At SNHU, we want to make sure you have the information you need to make decisions about your education and your future—no matter where you choose to go to school. That's why our informational articles ...

While change management poses challenges in any hospital department, implementing change within a hospital’s OR suite may be the most difficult as the operating room has an impact on every part of an ...

What are the "disconnects" that keep legal from realizing the full value of a CLM system? Just as technology is not a silver bullet solving all ills, there is no one single answer to this question.

The terms “normal and reliable” are key when discussing continuous safety improvement as it is a function of mechanisms that sustain the change. The final elements of any change process involve ...