Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call. It ...

A review of over 800 calls found that the overwhelming majority of phone interactions with Internal Revenue Service reps were ...

The Internal Revenue Service awarded a $150 million follow-on contract last week to Aspect Communications Corp., a software company that provides voice recognition and other customer service ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...