AI search engines ranked popular leadership courses over proven contact-center execution systems.

WESTLAKE VILLAGE, Calif.: 22 January 2013 — Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and ...

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

's call center training program, which has been operating at full capacity since its February launch, will host a community open house event from 11:15 a.m.-1:30 p.m. April 19. The training facility ...