The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Macroeconomic factors, like rising inflation and increasing global competition, led to trying times recently for professional service companies. As a result, many have been struggling to grow their ...

In the professional services arena, large and small firms alike are finally abandoning spreadsheets in favor of CRM systems made especially for them. In fact, commercial CRM adoption among ...

There are two ways to deliver customer relationship management (define) systems. The applications can be hosted by a third-party service outside of an organization, or deployed and managed by in-house ...

An introduction and link to PC Mag’s full review of Zoho CRM, which it gives three out of five stars and rates as ‘Good’ – and cheap ($0 to $25). “Zoho CRM isn’t much to look at, but its drab ...

Detroit-based Compuware Corp. (Nasdaq: CPWR), the technology performance company, announced a new integration between its professional services automation software, Changepoint, and Salesforce CRM.

It's atypical of serial entrepreneurs to leave the bright lights of consumer technology for the big, bad world of B2B, but that's exactly what Brad Bostic did. Founder of the people-powered search ...

Microsoft is expected to try to use cut-rate pricing to compete with Salesforce.com and other software-as-a-service (SaaS) players when it finally launches its Dynamics CRM Live service in 2008. (You ...

Microsoft has jumped with both feet into the software plus services end of the pool, announcing the unveiling at its Worldwide Partner Conference this week of Microsoft Dynamics Live CRM. But it faces ...