Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

This week, I want to diverge from the past few development-oriented articles to dispel what I feel are common misconceptions that I hear repeatedly from some IT professionals and software management ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

HOUSTON, March 12 /PRNewswire-FirstCall/ -- As companies look to optimize IT governance and respond to compliance mandates, BMC Software (NYSE: BMC) today announced ...

SAN JOSE, Calif., May 10, 2023 (GLOBE NEWSWIRE) -- Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced its AI-Everywhere Luma Virtual Agent and ...