One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

A Walmart customer was recently hit with the Uno-Internet-Shaming-Reverse-Card after she recorded an employee for the massive retail chain giving her a customer service experience she wasn’t satisfied ...

Endless holds. Scripted chatbots that can't understand the problem. Being bounced from one department to another only to repeat yourself again and again. Bad customer service is one of the few ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

In this case, the “reward” is one you must demand in exchange for putting up with awful customer service. In a Star-Tribune column, John Ewoldt explains his counterstrategy in the all-too-common ...

Discord's support systems were recently compromised in a data breach, where hackers gained access to some user information ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...