Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

I encourage you to rethink your AI strategy. Yes, AI can enhance efficiency and streamline processes, but let's not forget ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.

In recent years, customer service has changed significantly. A lot of businesses have started to streamline their customer ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

Truegenics Pte Ltd today announced the successful implementation of its proprietary AI customer service system ‘Madison’, which now handles over 76% of daily customer inquiries, marking a significant ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...