A top rating used to mean a product or service was exceptional — think “five-star hotel.” But now, from Amazon to Yelp to Uber, five-star reviews are practically the norm. How did we get here? This ...

Somebody once told me that a customer who had an issue—but had their problem resolved—is a more valuable reference than a customer who’s had a perfect experience end-to-end. Our brains are hardwired ...

While great customer reviews can boost sales, bad reviews can hurt them — those are obvious correlations. But did you know that there is a ratio between good and bad reviews even more important than ...

A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable. By Stuart A. Thompson Stuart Thompson covers the ...

Business Insider's history traces back to 2007 when it was a tech and business blog called Silicon Alley Insider. It has since grown into a major site for news and lifestyle stories. In 2015, the ...

Yelp has started publicly naming and shaming businesses that pay for reviews. The review site’s new index documents businesses offering everything from a crisp $100 bill for leaving the best review to ...

When Kay Dean turned her keen detective’s eye on the reviews for a Toronto dental clinic, she quickly discovered something alarming. The reviewers behind the clinic’s glowing testimonials had also ...

Unbiased professional product reviews from the experts at Digital Trends. We review TVs, laptops, phones, tablets, wearables, games, movies, and so much more. Our reviewers speak your language, to ...

If you’re like most people, you prefer to work with businesses you trust. That’s why we often turn to our family and friends to ask for referrals when looking for a particular business, product, or ...

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